Frequently Asked Questions
Do you ship internationally?
At the moment, we ship Australia wide only. We're committed to bringing our eco-friendly merch to customers across the country, and we're excited about the possibility of expanding internationally in the future.
What is untracked shipping?
Untracked shipping means your order is sent through Australia Post using stamps only. With this option, we cannot guarantee a specific delivery date. Please note that refunds or returns are not available for untracked orders.
What is standard shipping?
Standard shipping is our tracked option through Australia Post. Your order will be tracked, giving you visibility into its journey to your door.
What is Collect upon arrangement?
Collect upon arrangement is a delivery option only if you have been able to contact BC Designs and arrange how you will be able to collect your parcel “personally”. Mainly open for our Family and friends only within Melbourne CBD. PLEASE DO NOT select this option if you haven’t notified us about the arrangement, otherwise we will charge you with our Standard Shipping.
Where can you find our products in store?
You can discover our products at the following locations:
- Itteki Cafe, South Yarra, VIC
- Market Fair, Ferntree Gully, VIC
- Market Fair, Preston, VIC
- Earth and Essence Curated, Sassafras, Victoria
- The Little shop of shops, Pakenham, VIC
- Lazy Doxie Fitting Studio, Perth, Western Australia